Nupeye is an application (hereinafter referred to as an “app”) Nurotech SA, a company incorported under the Companies Act, with its registered office at Apt#2 Jacque Toto, Delmas 53, Haiti.. we value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
Note:
Our privacy policy is subject to change at any time without notice. Though every effort would be made to keep you informed of the changes, if any, to the policy, you are kindly advised to review the policy periodically.
By downloading this app you agree to be bound by the terms and conditions of this Privacy Policy. As this policy enables us to provide you a secure and a wholesome experience, we will not be able to register you, if you are not in agreement with these terms.
By mere use of the app, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
Collection of Personally Identifiable Information and other Information
When you use our app, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
It is mandatory to register yourself in order to use the app. And once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional.. We may automatically track certain information about you based upon your behaviour on our app. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis.
We use data collection devices such as "cookies"/similar,etc on certain pages of the app to help analyse our app page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your device hard-drive/storage that assist us in providing our services. We offer certain features that are only available through the use of a "cookie".
We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your device hard- drive/storage at the end of a session. You are always free to decline our cookies if your device permits, although in that case you may not be able to use certain features on the app and you may be required to re-enter your password more frequently during a session.
If you choose to transact on the app, we collect information about your transaction behaviour. We collect some additional information, such as a billing address, details of recipient or payer of the transaction, location, etc.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the app, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, etc.) from you when you register with us. We do use your contact information to send you offers based on your transaction history and your interests.
Links to Other Platforms
Our app links to other platform that may collect personally identifiable information about you. Nupeye is not responsible for the privacy practices or the content of those linked platforms.
Security Precautions
Our app has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Choice/Opt-Out
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
If you want to remove your contact information from all Nupeye lists and newsletters, please click on the unsubscribe button on the emailers.
Your Consent
By using the app and/ or by providing your information, you consent to the collection and use of the information you disclose on the app in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Please contact us regarding any questions regarding this policy, at support@Nupeye.com
Grievance Policy
Nupeye is an application (hereinafter referred to as an “Nupeye App”) developed by M.A.L Technologies a company incorporated under the Companies Act, 1956 with its registered office at Apt#2 Jacque Toto, Delmas 53, Haiti..
We at Nupeye value the trust placed upon us and strive to offer the best experience to You. Our Grievance policy has been designed to resolve customer grievances in a timely and efficient manner, while treating our customers fairly and courteously.
Our endeavour is to provide You with a seamless experience while transacting via Nupeye App and when required, our in-app customer redressal support process, is able to address all Your concerns. In rare circumstances where, owing to various human, network or system errors, some issues arise requiring a more focused and customised redressal, You may refer to the following redressal mechanism in the sequential order.
Grievance redressal
We have formulated an escalation matrix to ensure that Your concerns are routed and addressed by the right team. You are requested to read and understand the below escalation matrix to ensure a timely redressal of Your concern.
We recommend You to carefully go through our help pages that provide self-help to our customers. For queries and concerns that are not addressed through the help pages, You can contact our customer support team through phone, email or through Nupeye App.
Our in-app support channel is able to resolve a vast majority of customer complaints. In any uncommon scenario, where You wish to escalate the concern to next level, You need to ensure that You have already exhausted the previous level(s) and Your concern remains un-resolved or not resolved to Your satisfaction.
Level 1
Complaints Registration:
You can register your complaint with Nupeye Customer Support by clicking on the ? icon on the home page of the Nupeye App
We offer customer support service 9 hours a day and 7 days a week.
Resolution of Complaints:
We are committed to provide You with our first response within 24 hours of receiving the complaint.
We aim to resolve all Your complaints/queries within 3 business days.
Resolution of Your complaint may get delayed due to operational or technical reasons. In such a scenario, You will be proactively informed of the timelines during which Your complaint will be addressed.
In a few scenarios while the resolution to a complaint is instant, it may take time for it to get reflected in the system. For example, refund approval can be instant, but it may take 3-10 days to reflect money into the account. Please note that such delays are attributable to Banking and other operational issues.
Complaints related to 'fraud and risk assessment' often take longer to investigate due to involvement of multiple agencies. The resolution time in such cases is dependent on the severity and complexity of the case. You shall be proactively informed of the timelines in such cases.
Level 2
Complaints Registration: You can access any of the following channels to escalate Your concerns if they have not been satisfactorily resolved at Level 1.
Send an email to Info@nupeye.com
Call our customer support centre on +50929909999
We are available 9 hours/day everyday.
Resolution of Complaints:
We are committed to providing a first response within 24 hours of receiving the complaint.
We aim to resolve all Level 2 complaints within 3 business days. Any delay in the resolution time shall be proactively communicated to you
Level 3
If Your query or complaint has not been satisfactorily resolved at previous levels, you can send an email to Info@nupeye.com.
Contact Name: Martinez Armand
Address- Apt#2 Jacque Toto, Delmas 53, Haiti..
Working hours: 8 am to 6 pm
Any Level 3 escalation email should contain the following information:
User’s name
Registered contact number
Ticket number of the complaint registered at Level 1
Details of why the resolutions provided at previous levels were deemed unsatisfactory
Resolution of Complaints:
We are committed to providing a first response within 24 hours of receiving the complaint.
We aim to resolve all Level 3 complaints within 2 business days. Any delay in the resolution time shall be proactively communicated to you
Level 4
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer is provided below:
Contact Name: Martinez Armand
Email: Info@nupeye.com
Address- Apt#2 Jacque Toto, Delmas 53, Haiti..
Working hours: Mon-Fri 8 am to 4 pm